About this Privacy Policy

Red River Foods ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, www.redriverfoods.com

In this Privacy Statement, "personal data" or "personal information" refers to any details that can identify you directly or indirectly. This includes information like your name, address, phone number, email address, identification numbers, location data, and online identifiers, as well as any other data that, when combined with additional information we may access, could link back to you personally.

Personal Information We Collect

Red River Foods collects the following types of personal information:

Information You Provide:

• Contact Details: Name, company, job title, address, email, and phone number.
• Personal and Professional Information: Details like gender, age, nationality, employment history, and product usage.
• Financial Information: Credit card, account details, and tax IDs for processing transactions and credit applications.
• Communications: Comments, questions, requests, and orders.

Information from Business Partners and other Third Parties:

• Business Partners: Contact details such as name, company, job title, address, email, phone number, education, and transaction history.
• Third-Party Sources: Publicly and commercially available data.

Information Automatically Gathered from Your Device:

• Device Information: Data like device and advertising identifiers, browser type, pages viewed, navigation behavior, location data, IP address, operating system, visit date and time, and server logs for system administration, using cookies/similar technologies.

How We Collect Your Information

Red River Foods uses cookies and similar technologies to enhance your experience by saving preferences and personalizing your online interactions. In some jurisdictions, your consent is required before using certain cookies, and you will be presented with a cookie consent banner offering the option to accept or reject them. Some cookies are strictly necessary for website performance and cannot be rejected. 

For more details, please refer to our Cookie Policy.

Legal Basis for Collection

In compliance with regulations like the General Data Protection Regulation (GDPR), Red River Foods collects personal information based on one or more legal bases. These bases justify our need for processing your data, and we outline them below in relation to the specific categories of data we collect:

How We Use Your Personal Information 

At Red River Foods, we collect and use your personal information for various purposes, including:

• Relationship Management: We develop and maintain our relationships with you and our business partners by:
  • Delivering services or processing transactions you’ve requested.
  • Providing information about Red River Foods products, services, transactions, and advertisements that may interest you.
  • Ensuring a consistent experience by understanding how you interact with our websites, apps, products, and services.
  • Planning, managing, and fulfilling our contractual obligations to you.
  • Offering after-sales support.
• Career Opportunities: If you submit your resume or other information to apply for a job with us through our website or via email, we will use this information solely for recruitment purposes and will not use it for marketing.
• Communication: We communicate with you by:
  • Informing you about Red River Foods products, services, events, and promotions that you’ve requested or may find interesting.
  • Providing details about relevant products and transactions, such as pricing, technical data, invoices, shipping information, warranty or recall information, and updates on product or service improvements.
  • Responding to your questions or inquiries, including customer service requests.
  • Inviting you to participate in customer satisfaction or market research surveys.
• Website and Product Improvement: We aim to provide and enhance our websites, apps, products, and services by
  • Customizing them to match your preferences and interests, improving compatibility with your technology, and enhancing usability.
  • Maintaining security and protecting your information.
  • Developing new websites, products, and services.

• Legal Compliance: We address legal matters by:
  • Retaining certain business records for required periods.
  • Establishing, exercising, or defending legal claims.
  • Complying with laws, regulations, court orders, or other legal processes.
  • Detecting, preventing, and responding to fraud or misuse of our websites, apps, products, or services.
  • Protecting the rights and property of Red River Foods, as well as the health, safety, and welfare of individuals.
• Visitor Management: If you visit a Red River Foods office or warehouse, we may collect personal information such as your title, name, address, phone number, email address, business affiliation, and government identification. This information is used to manage your visit, verify your identity, grant access to our facilities, ensure security, and communicate relevant information.

When We Share Your Personal Information

At Red River Foods, we will only share your personal information in a lawful and responsible manner under the following circumstances:

• Affiliated Entities: We may share your personal information with other Red River Foods entities, including those located in different countries. When sharing your information, these entities will adhere to this Privacy Policy, any relevant specific privacy notices, and all applicable data protection laws.
• Service Providers: Your personal information may also be shared with trusted third parties that provide support services to us. These service providers are obligated to use your information solely for the services they perform on our behalf and must comply with applicable privacy and data protection laws.
• Business Collaborations: We may share your information with third-party partners who help us deliver products and services, such as distributors or non-governmental organizations dedicated to traceability and sustainability. We require these partners to handle your information in accordance with this Privacy Policy and relevant data protection laws.
• Legal Compliance: We may disclose your personal information to third parties when we believe, in good faith, that such disclosure is necessary to:
  • Comply with legal obligations, including laws, regulations, court orders, or other legal processes.
  • Detect, prevent, and address fraud, intellectual property infringement, violations of our agreements, or other unlawful activities.
  • Protect the rights or property of Red River Foods, as well as the health, safety, and welfare of individuals.
• Business Transfers: If our business is sold or merged with another entity, your personal information may be shared with our advisors and those of the prospective buyers. This information will be transferred to the new owners as part of the business acquisition.
• With Your Consent: We will share your personal information if you give us permission to do so or if you specifically request it.
• Anonymous Data: We may also share anonymized or aggregated information, which cannot be used to identify you, with internal teams and third parties for various purposes.

Children

We do not collect or process personal data from children under the applicable minimum age unless it is for specific services and with the consent of a parent or guardian.

Your Rights

You have certain rights regarding the personal information we collect from you. These include:

• Access: Request a copy of your personal data.
• Correction: Verify or correct your personal information.
• Restriction: Request to restrict the processing of your data.
• Objection: Object to the processing of your data in certain situations, particularly for direct marketing.

Please note that these rights may be limited if fulfilling your request reveals information about another person or if we must retain your data for legal reasons. Email: contact@redriverfoods.com.

You also have control over the personal information you provide. While you can choose not to share certain information, this may limit our ability to offer you specific services or features on our website, app, or products.

Additional Information for California Residents

Your Rights

California residents have rights under the CCPA regarding their personal information, including the right to access, data portability, and deletion. Red River Foods does not sell personal information, but if we did, you would have the right to opt out. These rights may not be absolute, and we will not discriminate against you for exercising them. For more information or to exercise your rights, please contact us at contact@redriverfoods.com.

You may also write to us at:

Red River Foods: 2840 Sprouse Dr, Richmond, VA 23231

Additional Information for Nevada & Maine Residents

Under Nevada Revised Statutes Chapter 603A and Maine Revised Statutes 35-a M.R.S. 9301, residents have the right to opt out of the sale of their personal information. However, Red River Foods does not sell personal information. We will not discriminate against you for exercising these rights. To review or update your personal information or to exercise your rights, please contact us at contact@redroiverfoods.

Changes to this Policy

We may update this Policy occasionally. When we make significant changes, we will notify you appropriately, such as displaying a notice within our services or sending you an email or notification.

How to Contact Us

For any questions or concerns about this Policy, contact us by:

• Email: contact@redriverfoods.com
• Write to us at: Red River Foods - 2840 Sprouse Dr, Richmond, VA 23231